FAQ

Part one: company credibility

 1. What is your company specializedin?

Hongkong Xinyun Industrial Felting Co.,LTD – professional manufacture of industrial felting concentrates on heavy type needled felt belt, and high temperature conveyor belt, light duty belt fasteners and tool.

 2. Are you a manufacturingfactory?

We are manufacturer with our own factory,

3. Where is your factorylocated?

We are in Guangzhou China,about half an hour ‘s driving from Guangzhou Baiyun Internation Airport.

4. Where do you sell your product/what is your majormarket?

Our products have been sell over 40 countries/regions around the world,the major market is Asia,North America,Europe.

 5.How long have you been in this business?

Our boss Mr East Zhang  have been in this field for over 20years,the managerment and technician also over 15years.

 

 Part Two: Products Features &Parameters

6. How should I choose the most suitablebelt?

First you need to tell us which industrial you are in,second it’d better send us the machine pictures,third if you can provide the belt’s old size is better.

 7.Does heat transfer printing felt and calender felt are the same felt?

Actually these are two different felts on textile industrial one is on heat transfer (Sublimation Rotary printing machine) the other is on calender machine ,but some countries mix these machines and felts.

 8.Can you send freesamples?

We would like to send the free sample with freight collect.Please advise your courier account or inform them to collect from us, the sample prepare time is about 1-3days.

 

Part Three: Sales Services &Trade Terms

 9. What’s your Payment terms?

Our usual payment terms are TT,western union,credit card and paypal.Please advise if you require other payment methods.

 10. What currency do you accept?

We deal with USD,RMB and EUR. 

11.What is the delivery time?

It depends on the product and qty,some in stock goods can send out the next day after receive payment,most products is about 7-10 days.

 12.What is the MOQ of your product?

Most products don’t have MOQ,for example the textile felts and belts only 1pc is available.

 13.How do you pack the product before delivery?

Some will packed with PP bag with waterproof,some will packed with carton.

 14.Can you do door-to-door?

Yes,most of our products are deal with door to door by express. You can also choose EXW and send out the goods by your own forwarder.

15.What If my product has a problem after I receive it?

if it’s damage because of transport we can remake with discount.If it’s all our fault,we will remake new product with correct data to you. 

16.Tell me what you can do to support me better?

A.Hongkong Xinyun is not only a manufacturer for industrial felt &belts,but can also offer the relative products.such as for laundry products,we can offer the majority of spare parts for ironing machine,  folding machine and feeding machine.You can save a lot of time searching products from different companies.

B. Our sales teams also has rich experience in this field.can give you some suggestions.

 17.Can I be your exclusive agent?

Hongkong Xinyun  is looking for agents in different countries,welcome to contact us with detail if you are interested. And please make your recommendation for marketing effort.

 

We believe in being a flexible, customer-driven partner. We believe in delivering value through innovation.
We believe in speed-to-market.
We believe everything starts, and ends, with quality.
We believe in becoming an extension of our customers’ teams.
We believe that no matter the size of the project, it deserves the very best. We believe in an open and honest relationship.
We do not believe in shortcuts.
If You prioritize our company core value as above, then we’re the team for you.